Mental Health Talk Program Manager

About the position

The Wounded Warrior Project (WWP) Talk Manager oversees the WWP Talk Program, which provides telephonic, short-term emotional support to wounded service members and their families. This role involves managing a team, ensuring effective training, monitoring performance, and promoting a supportive work environment to enhance the psychological well-being of participants.

Responsibilities

• Manage a team of WWP Talk staff members, mentoring and developing their skills.
• Oversee execution of initial and ongoing training for Talk program teammates.
• Support WWP Talk Director with training content development and evaluate the training program's effectiveness.
• Ensure effective workload planning and work schedules that support organizational objectives.
• Monitor team performance and prepare statistical reports with performance metrics.
• Promote a supportive working environment for proactive problem-solving.
• Establish effective working relationships with WWP teammates.
• Plan and manage program services delivered to Talk program participants.
• Evaluate the WWP Talk program and identify continuous improvement opportunities.
• Maintain knowledge of relevant technologies and best practices.
• Participate in strategic planning activities and manage the department budget.

Requirements

• Four years of experience working with military and veteran populations.
• Three years of experience providing support to wounded service members dealing with health issues.
• Three years of staff management experience.
• Three years of experience in programmatic positions or program development may substitute for staff management experience.

Nice-to-haves

• Three years of mental health case management experience.

Benefits

• Flexible hybrid work schedule (three days in the office, two days work from home).
• Full medical, dental, and vision coverage for teammates and family members.
• Competitive pay and performance incentives.
• Fun, mission-focused, and collaborative team environment.