Merchandise Operations Coordinator

Crate & Barrel - Northbrook, IL

Full-time - Entry Level

Northbrook, IL

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

As a Merchandise Operations Coordinator at Crate & Barrel, you will play a crucial role in maximizing the company's sales growth and profitability. This position is designed for a driven professional who possesses an inclusive mindset and is eager to contribute to the efficiency of the organization through the accurate and timely management of item, retail, and purchase order data. You will be part of a team that inspires purpose-filled living by delivering high-quality home furnishings that are expertly designed and responsibly sourced. Your work will directly impact the customer experience and the overall success of the brand, which has been evolving for nearly 60 years. In this role, you will be responsible for the setup and maintenance of Stock Keeping Units (SKUs) for a specific category of products. This includes managing product development samples, photo samples, and production SKUs. You will create vendor purchase orders and handle all related vendor communications, ensuring that all purchase order changes are effectively managed. Collaboration with vendors and timely communication with planning teams will be essential to meet shipping dates and inventory needs. Your responsibilities will also include prioritizing, analyzing, and executing SKU and purchase order creation as assigned by cross-functional teams. You will need to manage data integrity to support accurate sales tracking and reporting, standardize processes and data elements, and troubleshoot any data integrity issues that arise. Additionally, you will support the onboarding of new associates and assist with cross-training efforts within the team.

Responsibilities

• Responsible for SKU set up and maintenance for a category of products including product development samples, photo samples, and production SKU.
• Create vendor purchase orders and manage all order-related vendor communication.
• Own vendor collaboration for purchase order changes including timely communication with Planning teams to meet ship dates and inventory needs.
• Prioritize, analyze, and execute SKU and PO creation as assigned and communicated by cross-functional teams.
• Timely management of data integrity to support and enable accurate sales tracking and reporting.
• Standardize processes and data elements.
• Facilitate and troubleshoot data integrity issues and manage escalation to business and IT stakeholders.
• Support and assist with the onboarding of new associates and cross-training.

Requirements

• 1+ year previous Merchandising experience or equivalent.
• Bachelor's degree preferred.
• Proficient in Excel and Google applications.
• Results-oriented with the ability to ensure timely processing of SKU requests and meeting SLA expectations.
• Attention to detail while maintaining efficiency.
• Proactive identification of data issues and proposal of solutions.
• Strong communication skills to summarize complex business requirements simply in both written and verbal form.
• Ability to communicate effectively and efficiently with all company associates and business contacts in a timely manner.
• Promotes a strong sense of teamwork and demonstrates agility to assist others as needed to meet deadlines.
• Demonstrated ability to provide a high level of customer service, support, and follow-through to buying teams, planning teams, agents, and vendors.
• Technical proficiency in Business Objects, Excel, Access, and Google.

Nice-to-haves

• Experience with data management and reporting tools.
• Familiarity with company operating systems and merchandising processes.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Employee discount programs
• Professional development opportunities