The RealReal - Phoenix, AZ

posted 2 months ago

Full-time - Entry Level
Phoenix, AZ
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Merchandise Operations Specialist at The RealReal, you will play a crucial role in our Authentication Centers, where the art and science of luxury goods come together. Our facilities in New Jersey and Arizona are equipped with cutting-edge technology and staffed by knowledgeable luxury experts. Your primary responsibility will be to inspect the condition of consigned luxury products, which range from designer clothing and handbags to fine jewelry and watches. You will gather pertinent information about each item, ensuring they meet our quality standards before they are listed on our website. This position is ideal for self-motivated individuals who thrive in a fast-paced, production-driven environment. In your daily tasks, you will conduct quality control inspections of luxury products, input product specifications into our internal inventory system, and ensure that monthly quota goals are met while maintaining the highest processing and quality standards. You will utilize technology to capture key product information and provide accurate details such as measurements. Your attention to detail and organizational skills will be essential in this role, as you will be responsible for ensuring that each item is processed efficiently and accurately. The RealReal is committed to sustainability and the circular economy, giving new life to luxury items and providing a safe platform for consumers to buy and sell authenticated goods. As part of our team, you will contribute to this mission by ensuring that every product meets our high standards before it reaches our customers.

Responsibilities

  • Inspect consigned luxury products for condition and acceptance standards (Quality Control)
  • Input product specifications into company internal inventory system
  • Ensure monthly quota goals are met while upholding the highest company processing and quality standards
  • Utilize technology to capture key product information
  • Provide pertinent and accurate product information such as measurements

Requirements

  • Adaptability and openness to change while maintaining a positive perspective
  • Experience working in a warehouse production, retail, or similar environment
  • Basic competency in computer usage with comfort learning new technologies
  • Proven ability to excel in a high-volume, repetitive, goal-driven environment
  • Self-motivation and a drive to achieve results
  • Exceptional attention to detail and organization skills
  • Ability to lift and move up to 25 pounds (moving and sorting product, etc.)
  • Ability to stand for up to 8 hours at a time
  • Ability to read and write in English
  • Ability to take feedback/coaching and implement to improve and develop skills
  • Ability to follow and reference training guides
  • Ability to work both independently and collaboratively with a team
  • Ability to use available resources to make informed decisions with some degree of subjectivity, or able to appropriately partner with peers or leaders when decisions are unclear

Nice-to-haves

  • Basic proficiency with Mac OS and Google Suite
  • Demonstrated ability to recognize opportunities within processes and provide constructive feedback
  • Interest in the fashion or retail markets and current trends

Benefits

  • Hourly base pay + incentive pay based on performance/quota targets achieved
  • $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental & Vision Insurance
  • Paid parental leave
  • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
  • State of the art, climate-controlled warehouse facility
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