Merchandise Team Lead - Dollywood Theme Park - Full Time Seasonal

About the position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking an Merchandise Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Merchandise Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Merchandise Team Lead is responsible for daily oversight and management of assigned Dollywood's retail operations including execution of vision and strategies that result in profitability growth, safety requirements, world-class Guest service and employee care and engagement. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood company. Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Responsibilities

• Manage the daily operation of Merchandise retail, games and/or leased retail business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care.
• Leads and oversees front-line workers using the company's Lead with Love principles, resulting in teamwork, a well-functioning daily operation and timely resolution of conflicts and complications.
• Manage plans for the hiring, onboarding, scheduling and ongoing development of Hosts within the assigned area of responsibility.
• Promotes and manages the continual adherence of a safety culture throughout the assigned area of responsibility.
• Manage operational financial budgets for assigned areas of responsibility.
• Establish and oversee a healthy culture of Host engagement based on the company's Lead with Love principles.
• Works with Merchandise Sr. TL to implement and manage department strategies and processes that ensure maximized operational efficiencies.
• Communicate, reinforce and maintain department visual display standards and general shop appearance standards.
• Manage, execute and monitor front-line workforce in daily operational best practices.
• Maintains proper working order of all equipment and regularly inspects equipment reporting deficiencies to Merchandise leadership.
• Follows All Host Safety Standards and General Safety Training guidelines.

Requirements

• Must be 18 years of age.
• High school diploma or equivalent.
• Minimum 6 months retail experience.
• Minimum 6 months of demonstrable supervisory experience required.
• Minimum 6 months cash handling experience preferred.
• Driver's License and proof of insurance required.
• At least 6 months sales experience preferred.
• Experience with accounts payable functions.
• Must be able to successfully complete a background check including motor vehicle.
• Working knowledge of Excel, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems.

Nice-to-haves

• Experience with Pronto software is a plus.