Merchandising Operations Coordinator

$37,440 - $37,440/Yr

The RealReal - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Merchandising Operations Coordinator at The RealReal, you will play a crucial role in overseeing merchandise inquiries and managing inventory across various cross-functional departments. Our Authentication Centers, located in New Jersey and Arizona, are where the magic happens, combining the expertise of luxury professionals with advanced technology to authenticate and prepare consigned goods for sale. In this fast-paced, production-driven environment, you will be responsible for ensuring that all inquiries are addressed promptly and efficiently, meeting service level agreements (SLAs) and maintaining high standards of operational excellence. Your daily responsibilities will include managing the customer service and merchandising inquiries, prioritizing and responding to these inquiries in a timely manner, and assigning authentication inquiries to the appropriate contacts. You will also be tasked with organizing the authentication Zendesk inbox, tracking post-corrections from inquiries, and ensuring that both queues meet expected SLAs. Additionally, you will support inventory management for inbound operations, assist in maintaining FIFO (First In, First Out) processes, and collaborate with internal departments to resolve operational issues that may impact efficiency. In this role, you will surface risks and opportunities within operational processes and support strategic initiative projects aimed at improving overall performance. If you are a self-motivated individual with a keen eye for detail and a passion for achieving results, this position offers an exciting opportunity to contribute to the innovative and sustainable mission of The RealReal.

Responsibilities

• Oversee customer service and merchandising inquiries.
• Prioritize and answer inquiries in a timely fashion meeting all SLAs.
• Assign authentication inquiries to the proper point of contact.
• Manage and organize the authentication Zendesk inbox.
• Track post corrections found from inquiries.
• Ensure both queues meet expected SLA.
• Track and update internal exceptions.
• Support inventory management for inbound operations.
• Assist department in maintaining FIFO/SLA.
• Collaborate with internal departments to resolve exception and operational issues that affect operations.
• Surface risks and opportunities to operation processes.
• Support strategic initiative projects.

Requirements

• Proven ability to excel in a high-volume, repetitive, quota-driven environment.
• Self-motivation and a drive to achieve results.
• Exceptional attention to detail and organization skills.
• Adaptability and openness to change.
• Ability to lift and move up to 25 pounds (moving and sorting product, etc.).
• Ability to stand for up to 8 hours at a time.
• Ability to read and write in English.

Nice-to-haves

• 1+ year of experience working in a warehouse production environment.
• Proficiency with Mac OS and Google Suite.

Benefits

• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays