Lowe's - Knoxville, TN
posted 2 months ago
The Merchandising Service Associate - Plant Service Lead at Lowe's is responsible for ensuring that the merchandising standards are met in the Outside Garden area. This role involves executing Lowe's customer service policies and procedures while building relationships with vendors to ensure that merchandise resets are completed according to specifications. The individual will collaborate with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs, ensuring that all tasks are completed efficiently and effectively. Although the position primarily involves activities that do not require direct customer interaction, the associate is expected to engage with customers when opportunities arise. This includes understanding customer needs, assisting them in locating and demonstrating products, and providing information about stock, special orders, and warranty details. The associate will also be responsible for merchandising plants according to planograms, managing signage, and ensuring that displays are safe and in working order. In addition to merchandising tasks, the associate will maintain cleanliness and organization in the Outside Garden area, conduct daily safety reviews, and ensure compliance with safety standards. The role requires the use of various store equipment and may involve additional duties as assigned. The associate will also be accountable for reporting any issues related to quality, quantity, and safety to the appropriate supervisors.