Lowe's - Sioux Falls, SD
posted about 2 months ago
The Merchandising Service Associate - Plant Service Lead at Lowe's is responsible for ensuring that the merchandising of plants and related products is executed according to company standards. This role involves a combination of customer service, merchandising, and operational tasks. The associate will provide SMART customer service by adhering to Lowe's customer service policies and procedures, ensuring that customers receive the assistance they need while also maintaining the store's merchandising standards. In this position, the associate will build relationships with vendors and collaborate with the Merchandising Service team and Manager to communicate project priorities and needs. Although the role primarily involves tasks that do not require direct customer interaction, the associate is expected to engage with customers when opportunities arise. This includes understanding customer needs, assisting them in locating and selecting merchandise, and providing information about products and services. The associate will also be responsible for merchandising plants by following planograms, managing signage, and ensuring that displays are safe and in working order. This includes tasks such as emptying plant racks, updating wayfinding signage, and maintaining cleanliness in the Outside Garden area. The role requires a high level of communication with team members and the ability to identify and report issues related to quality and inventory. Safety is a priority, and the associate must adhere to all safety requirements relevant to their duties, including operating store equipment safely and maintaining a secure work environment.