Lowe's - Highland Heights, KY
posted 2 months ago
The Merchandising Service Associate - Plant Service Lead at Lowe's is responsible for delivering exceptional customer service while executing Lowe's merchandising standards and policies. This role involves building relationships with vendors, ensuring that merchandise resets are completed according to specifications, and collaborating with the Merchandising Service team and management to communicate project priorities and needs. Although the position primarily involves tasks that do not require direct customer interaction, the associate is expected to engage with customers when opportunities arise, assisting them in locating, demonstrating, and selecting merchandise. The associate will be tasked with various responsibilities, including emptying plant racks onto tables, identifying and replacing damaged signage, updating wayfinding and product location signage, and ensuring that displays are safe and in working order. The role also includes maintaining cleanliness and organization in the Outside Garden area, conducting daily safety reviews, and adhering to all safety requirements relevant to the job. The associate will operate store equipment as needed and is accountable for completing assigned service and maintenance tasks, documenting details of these tasks, and communicating any issues to management. Overall, this position requires a proactive approach to customer service, attention to detail in merchandising, and a commitment to maintaining a safe and organized work environment.