Merchandising Service Associate - Plant Service Lead

Lowe's - Leesburg, VA

Full-time

Leesburg, VA

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate - Plant Service Lead at Lowe's is responsible for ensuring effective merchandising and customer service in the plant department. This role involves collaborating with the Merchandising Service team, engaging with customers, and maintaining the organization and presentation of plant merchandise according to company standards. The associate will also handle various operational tasks, including inventory management and compliance with safety protocols.

Responsibilities

• Provide SMART customer service through daily execution of Lowe's customer service policies.
• Build relationships with vendors and ensure merchandise resets are completed according to specifications.
• Collaborate with the Merchandising Service team and Manager to communicate project priorities and needs.
• Engage with customers to understand their needs and assist in locating and loading merchandise.
• Communicate information to customers regarding stock, special orders, and warranty information.
• Merchandise plants by planogram, price, and color block as they arrive.
• Identify and order replacements for damaged or missing signage and displays.
• Update wayfinding and product location signage throughout the store.
• Ensure proper placement of cross merchandise and drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain communication with MSM and red vest associates regarding quality and quantity issues.
• Adjust fixtures and rotate stock using power equipment as needed.
• Review and enter completion details for assigned service and maintenance tasks.
• Ensure all displays are safe and in working order, repairing or replacing as needed.
• Remove trash and debris, maintaining cleanliness in the work area.
• Replace light bulbs and report maintenance issues as necessary.
• Detect signs of theft and communicate them to management.
• Ensure compliance with housekeeping standards and maintain a safe work environment.
• Operate store equipment as needed for the role.

Requirements

• Ability to read, write, and perform basic arithmetic.
• Ability to work overnight and weekends.
• Ability to utilize web-based computer programs for tasks.
• 6 months of live nursery experience or general merchandising experience.

Nice-to-haves

• 6 months of Lowe's sales floor experience.
• 6 months of experience performing product merchandising tasks.
• 3 months of experience operating power equipment such as lifts and order pickers.
• Working knowledge of basic tools needed for the job.

Benefits

• Competitive pay based on experience and location.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.