Merchandising Service Associate - Plant Service Lead

Lowe's - Cincinnati, OH

Full-time - Entry Level

Cincinnati, OH

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate - Plant Service Lead at Lowe's is responsible for executing customer service policies and procedures while managing plant merchandising tasks. This role involves collaborating with the Merchandising Service team, engaging with customers, and ensuring that merchandise is displayed according to company standards. The associate will also handle inventory management, maintain store cleanliness, and ensure safety compliance in the work environment.

Responsibilities

• Provide SMART customer service through daily execution of Lowe's customer service policies and procedures.
• Build relationships with vendors and ensure merchandise resets are completed according to specifications.
• Collaborate with the Merchandising Service team and Manager to communicate project priorities and needs.
• Engage with customers to understand their needs and assist in locating and demonstrating merchandise.
• Update and validate wayfinding and product location signage throughout the store.
• Ensure proper placement of cross merchandise and assist with pricing dead and distressed plants.
• Maintain communication with MSM and red vest associates regarding quality and quantity issues.
• Adjust fixtures, rotate stock, and display products using power equipment as needed.
• Review and enter completion details for all assigned service and maintenance tasks.
• Maintain a safe and secure work environment by conducting daily safety reviews and adhering to safety requirements.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Ability to work overnight and weekends.
• Ability to utilize web-based computer programs to accomplish assigned tasks.
• 6 months of live nursery experience or general merchandising experience.

Nice-to-haves

• 6 months of Lowe's sales floor experience.
• 6 months of experience performing product merchandising tasks including reading planograms.
• 3 months of experience operating power equipment such as lifts and order pickers.
• Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Professional development opportunities