Merchandising Service Associate - Plant Service Lead

Lowe's - Naples, FL

Full-time

Naples, FL

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate - Plant Service Lead at Lowe's is responsible for delivering exceptional customer service while executing merchandising tasks in the Outside Garden area. This role involves building relationships with vendors and ensuring that merchandise resets are completed according to Lowe's specifications. The associate will collaborate with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs, ensuring that all tasks are completed efficiently and effectively. Although the position primarily involves activities that do not require direct customer interaction, the associate is expected to engage with customers when opportunities arise. This includes understanding customer needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. The associate will also demonstrate appreciation to customers and communicate important information regarding stock, special orders, and warranty details related to Lowe's programs. In addition to customer service, the associate will be responsible for various merchandising tasks, such as emptying plant racks, identifying damaged signage, updating wayfinding and product location signage, and ensuring that displays are safe and in working order. The role requires maintaining cleanliness and organization in the Outside Garden area, conducting daily safety reviews, and adhering to all safety requirements relevant to the job duties. The associate will also operate store equipment as needed and may be held accountable for additional duties as assigned.

Responsibilities

• Provide SMART customer service through the execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors and ensure merchandise resets are completed according to specifications.
• Collaborate with the Merchandising Service team and Manager to communicate project priorities and needs.
• Engage with customers to understand their needs and assist in locating and selecting merchandise.
• Listen to and respond knowledgeably to customer questions, guiding them to areas of the store as necessary.
• Demonstrate appreciation to customers and communicate information regarding stock and special orders.
• Empty plant racks onto tables merchandising by planogram, price, and color block.
• Identify damaged or missing signage and order replacements as needed.
• Update and validate wayfinding and product location signage throughout the store.
• Ensure proper placement of cross merchandise and assist with pricing dead and distressed plants.
• Maintain communication with MSM and red vest associates regarding quality and quantity issues.
• Adjust fixtures, rotate stock, and display products using power equipment as required.
• Review and enter completion details for assigned service and maintenance tasks.
• Ensure all displays are safe and in working order, repairing or replacing as needed.
• Remove trash and debris, maintaining cleanliness in the working areas.
• Replace light bulbs and report maintenance issues as necessary.
• Detect signs of theft and communicate them to management or Asset Protection.
• Adhere to safety requirements relevant to job duties and maintain a secure work environment.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Ability to work overnight and weekends.
• Ability to utilize web-based computer programs to accomplish assigned tasks.
• 6 months of live nursery experience or general merchandising experience.

Nice-to-haves

• 6 months of Lowe's sales floor experience.
• 6 months of experience performing product merchandising tasks including reading planograms.
• 3 months of experience operating power equipment such as lifts and order pickers.
• Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities