Merchandising Service Associate - Plant Service Lead

Lowe's - New Port Richey, FL

Full-time

New Port Richey, FL

Building Material and Garden Equipment and Supplies Dealers

About the position

The position at Lowe's involves providing exceptional customer service through the execution of company policies, procedures, and programs. The individual will be responsible for building relationships with vendors and ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and Manager is essential, as the role requires effective communication regarding project priorities, schedules, and material needs. While the majority of the work will not involve direct customer interaction, the individual is expected to engage with customers when opportunities arise. This includes understanding customer needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. The role also involves demonstrating appreciation to customers and communicating information about stock, special orders, and warranty details related to Lowe's programs. In addition to customer service responsibilities, the position requires various merchandising tasks such as emptying plant racks, identifying damaged signage, updating wayfinding and product location signage, and ensuring proper placement of merchandise to drive sales. The individual will also assist with culling and pricing plants, maintain communication with associates, and report any quality or quantity issues to the appropriate supervisors. The role includes physical tasks such as adjusting fixtures, rotating stock, and using power equipment to support service expectations. Safety is a priority, and the individual will conduct daily safety reviews, maintain cleanliness, and adhere to safety requirements relevant to their duties. The position may also involve operating store equipment and performing other assigned duties as needed.

Responsibilities

• Provide SMART customer service through the execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and ensuring merchandise resets are completed according to Lowe's specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
• Engage with customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and respond knowledgeably to customer questions, taking them to areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral and order replacements in accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, display products and support materials using power equipment per service expectations and processes.
• Review, complete, and enter completion details for all assigned service and maintenance tasks.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peg-hook items.
• Remove all trash, move cardboard boxes to the bailer and move plastic wrap and other debris to the compactor.
• Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted.
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of Outside Garden and working areas.
• Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to one's regular job duties.
• Operate store equipment as needed depending on one specific role and department.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Ability to work overnight and weekends.
• Ability to utilize web-based computer programs to accomplish assigned tasks.
• 6 Months Live nursery experience or General Merchandising experience.

Nice-to-haves

• 6 Months Lowe's sales floor experience.
• 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays.
• 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment.
• Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).

Benefits

• Starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience.