Merchandising Service Associate - Plant Service Lead

Lowe's - Middletown, DE

Full-time - Entry Level

Middletown, DE

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate - Plant Service Lead is responsible for executing Lowe's customer service policies and procedures while ensuring that merchandise resets are completed according to specifications. This role involves building relationships with vendors, collaborating with the Merchandising Service team, and engaging with customers to assist them in locating and selecting merchandise. The position requires a focus on maintaining the organization and cleanliness of the Outside Garden area, as well as ensuring compliance with safety standards.

Responsibilities

• Provide SMART customer service through daily execution of Lowe's customer service policies and procedures.
• Build relationships with vendors and ensure merchandise resets are completed according to specifications.
• Collaborate with the Merchandising Service team and Manager to communicate project priorities and needs.
• Engage with customers to understand their needs and assist them in locating and selecting merchandise.
• Update and validate wayfinding and product location signage throughout the store.
• Ensure cross merchandise and side stack products are placed appropriately to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain communication with MSM and red vest associates regarding quality and quantity issues.
• Adjust fixtures, rotate stock, and display products using power equipment as needed.
• Review and enter completion details for all assigned service and maintenance tasks.
• Ensure all displays are safe and in working order, repairing or replacing as needed.
• Detect signs of shoplifting and communicate them to management.
• Maintain a safe and secure work environment, conducting daily safety reviews.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Ability to work overnight and weekends.
• Ability to utilize web-based computer programs to accomplish assigned tasks.
• 6 months of live nursery experience or general merchandising experience.

Nice-to-haves

• 6 months of Lowe's sales floor experience.
• 6 months of experience performing product merchandising tasks including reading planograms.
• 3 months of experience operating power equipment such as lifts and order pickers.
• Working knowledge of basic tools needed for the job.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Employee discount programs
• Tuition reimbursement
• Professional development programs