Merchandising Service Manager

Lowe's - Birmingham, AL

Full-time - Entry Level

Birmingham, AL

10,001+ employees

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Merchandising Service Manager at Lowe's, you will play a crucial role in delivering quality customer service while ensuring that the store is clean, safe, and well-stocked with the products our customers need. Your responsibilities will include engaging with vendors and associates to meet store needs, ensuring that signage, pricing information, and displays are accurate, and coaching associates to create visually appealing product displays that are safe, clean, and easily accessible for customers. You will oversee the execution of all merchandising service, project, and maintenance activities within the store, which is essential for providing an appealing shopping experience. In this position, you will supervise a team responsible for resetting merchandise based on planograms, stocking, and pricing products accurately. You will also coordinate with other store teams to ensure that the Merchandising Service Team supports the successful sales and operations of the store. This role requires you to interpret and adapt planograms and project plans to better serve the needs and layout of individual stores. While regular travel is not required, occasional travel may be necessary for meetings, training, or to support neighboring stores. Your leadership will be vital in scheduling the Merchandising Service team and managing resources to drive efficient project execution. You will guide your team on project priorities, deliver onboarding and training, and provide on-the-job coaching. Additionally, you will handle disciplinary actions, manage project expenses, and communicate project updates with the store team and corporate teams. Your focus on customer service will ensure that customers receive SMART service at all times, and you will oversee the stocking and presentation of merchandise according to Lowe's specifications and safety standards.

Responsibilities

• Schedule the Merchandising Service team and manage resources for efficient project execution.
• Guide Merchandising Service Associates (MSAs) on project priorities, scheduling, and needs.
• Deliver onboarding and training, provide on-the-job coaching, and mentor MSAs.
• Coach MSAs on performance and create tailored development plans based on metrics and individual needs.
• Handle disciplinary actions and partner with HR business partner.
• Manage project and travel expenses and weekly payroll.
• Identify and resolve project and/or store-level issues using available resources.
• Summarize and communicate project information and updates with store team and corporate teams.
• Identify opportunities to improve efficiency, merchandising, and displays across the district and region.
• Provide SMART customer service through daily execution of Lowe's customer service policies.
• Assist customers in locating, demonstrating, selecting, and loading merchandise.
• Ensure merchandise is stocked, fronted, and packed down according to planogram.
• Confirm accuracy of signage, pricing, and product information.
• Lead efforts for buyback items and ensure proper processing of damaged products.
• Maintain compliance with housekeeping standards and safety requirements.

Requirements

• High School diploma or GED required.
• 1-2 years of customer service or retail experience in a fast-paced environment (or 1 year of Lowe's store experience).
• Less than 1 year of experience as a team lead or leading others in an informal capacity.

Nice-to-haves

• 1 year of supervisory experience including coaching/training and evaluating performance of direct reports.
• 6 months of merchandising experience including reading planograms and setting up displays.
• 3 months of experience operating power equipment such as lifts and order pickers.
• Ability to read, write, and perform basic arithmetic.
• Ability to work overnight and weekends as required.
• Working knowledge of basic tools needed for the job.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities