Merchandising Service Manager

Lowe's - Bloomington, IN

Full-time - Entry Level

Bloomington, IN

10,001+ employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Manager (MSM) at Lowe's is responsible for overseeing the execution of merchandising services, project management, and maintenance activities within the store. This role focuses on ensuring that merchandise is clean, safe, and accessible, while also providing a visually appealing shopping experience for customers. The MSM leads a team of associates, coordinates with other departments, and adapts merchandising plans to meet the specific needs of the store. The position requires strong leadership, customer service skills, and the ability to manage resources effectively.

Responsibilities

• Schedules Merchandising Service team and manages resources for efficient project execution.
• Guides Merchandising Service Associates (MSAs) around project priorities and needs.
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans.
• Handles disciplinary actions and partners with HR business partner.
• Manages project and travel expenses and weekly payroll.
• Identifies and resolves project and/or store-level issues.
• Summarizes and communicates project information and updates with store and corporate teams.
• Identifies opportunities to improve efficiency, merchandising, and displays.
• Provides SMART customer service through execution of Lowe's policies and procedures.
• Seeks out customers to understand their needs and assists them with merchandise.
• Ensures merchandise is stocked, fronted, and accurately priced according to planogram.
• Confirms accuracy of signage, pricing, and product information.
• Maintains cleanliness and organization of the store and working areas.
• Operates store equipment as needed for specific roles and departments.

Requirements

• High School diploma or GED required.
• 1-2 years of customer service or retail experience in a fast-paced environment.
• Less than 1 year of experience as a team lead or leading others in an informal capacity.

Nice-to-haves

• 1 year of supervisory experience including coaching/training and evaluating performance of direct reports.
• 6 months of merchandising experience including reading planograms and setting up displays.
• 3 months of experience operating power equipment such as lifts and order pickers.
• Ability to read, write, and perform basic arithmetic.
• Working knowledge of basic tools needed for the job.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Employee discount programs
• Tuition reimbursement
• Professional development opportunities