Lowe's - Mount Pocono, PA
posted 2 months ago
As a Merchandising Service Manager (MSM) at Lowe's, you will play a crucial role in delivering quality customer service while ensuring that the store is clean, safe, and stocked with the products our customers need. Your responsibilities will include engaging with vendors and associates to meet store needs, ensuring that signage, pricing information, and displays are accurate, and coaching associates to create visually appealing product displays that are safe, clean, and easily accessible for customers. You will oversee the execution of all merchandising service, project, and maintenance activities within the store, which is essential for providing an appealing shopping experience. In this role, you will supervise a team responsible for resetting merchandise based on planograms, stocking, and pricing products accurately. You will also coordinate with other store teams to ensure that the Merchandising Service Team supports the successful sales and operations of the store. This may involve interpreting and adapting planograms and project plans to better serve the needs and layout of individual stores. While regular travel is not required, occasional travel may be necessary for meetings, training, or to support neighboring stores. Your impact will be felt through your leadership in scheduling the Merchandising Service team, managing resources, and driving efficient project execution. You will guide your team on project priorities, deliver onboarding and training, and provide on-the-job coaching. Additionally, you will handle disciplinary actions in partnership with HR, manage project and travel expenses, and communicate project updates with various stakeholders. Your commitment to customer service will ensure that customers receive the assistance they need, and your oversight of merchandising will maintain the integrity and organization of the store.