Merchandising Team Manager

Belk - Albemarle, NC

Full-time - Mid Level

Albemarle, NC

General Merchandise Retailers

About the position

The Merchandising Team Manager is responsible for overseeing all customer-facing store merchandising activities, including the placement of new receipts, visual presentation, and floor sets. This role aims to enhance the customer experience and drive store profitability through effective management of the merchandising team and collaboration with other departments.

Responsibilities

• Partner with the visual team to ensure regular sales associate standards training and onboarding for new hires.
• Proactively plan for new receipts and adjust product flow as needed.
• Lead the Merchandising Team to present merchandise in line with visual and merchandising standards.
• Ensure timely floor setup, including signage, for promotional events and seasonal activities.
• Direct playbook and seasonal merchandise meetings.
• Maintain the floor and stock areas according to store standards, tailoring as necessary.
• Drive the Customer Experience both in-store and through Omni-channel efforts.
• Collaborate with the Sales Team Manager and visual associates for effective merchandise presentation management.
• Recruit, interview, and retain quality associates, ensuring timely filling of positions.
• Maintain high associate engagement and communicate policies effectively.
• Address concerns or problems within the team promptly.
• Ensure all associates complete necessary paperwork.
• Train direct reports in correct processes and procedures.
• Provide effective coaching to direct reports.
• Conduct timely performance management and communicate development needs.
• Set goals and identify areas for improvement for direct reports.
• Utilize corrective action processes to document and coach poor performers.
• Discuss career paths and advancement opportunities with direct reports.
• Develop and promote a diverse team.
• Drive business results and customer experience through strong leadership.
• Open and close the store, including weekends.
• Approve select point of sale transactions such as returns and voids.
• Resolve escalated customer service issues as needed.
• Train direct reports on building operating systems.
• Manage and lead the store in the absence of the Store Manager.
• Identify store and team needs and drive solutions to enhance profitability.

Requirements

• Four-year college degree or equivalent combination of education and experience.
• Experience in retail management.
• Significant leadership experience.
• Proficient in business-related computer equipment and software (Microsoft Word, Excel, etc.).
• Excellent leadership, supervisory, analytical, and reasoning skills.