Merchandising Team Manager

Belk - Albemarle, NC

Full-time - Mid Level

Albemarle, NC

5,001-10,000 employees

General Merchandise Retailers

About the position

The Merchandising Team Manager is responsible for overseeing all customer-facing store merchandising activities, including the placement of new merchandise, visual presentation, and ensuring a positive customer experience. This role is crucial for driving store profitability and involves collaboration with various teams to maintain high merchandising standards and effective team management.

Responsibilities

• Manage all customer-facing store merchandising activities.
• Partner with the visual team for regular sales associate standards training.
• Proactively plan for new merchandise receipts and adjust product flow as needed.
• Lead the Merchandising Team to present merchandise according to visual and merchandising standards.
• Ensure timely floor setup for promotional events and seasonal activities.
• Direct playbook and seasonal merchandise meetings.
• Maintain floor and stock areas consistent with store standards.
• Drive the customer experience both in-store and online.
• Collaborate with the Sales Team Manager and visual associates for merchandise presentation management.
• Recruit, interview, and retain quality associates.
• Maintain high store associate engagement and communication.
• Address concerns or problems within the team.
• Ensure associates complete necessary paperwork and training.
• Provide coaching and conduct performance management for direct reports.
• Set goals and identify improvement areas for direct reports.
• Utilize corrective action processes for poor performers.
• Communicate career paths and advancement opportunities to direct reports.
• Develop and promote a diverse team.
• Drive business results and customer experience through strong leadership.
• Open and close the store, including weekends.
• Approve select point of sale transactions and resolve escalated customer service issues.
• Train direct reports on building operating systems and manage the store in the absence of the Store Manager.
• Identify store and team needs to enhance profitability.

Requirements

• Four-year college degree or equivalent combination of education and experience.
• Experience in retail management.
• Significant leadership experience.
• Proficient in business-related computer equipment and software (Microsoft Word, Excel, etc.).
• Excellent leadership, supervisory, analytical, and reasoning skills.

Benefits

• Opportunities for advancement