Merchant Service Onboarding and Data Entry Specialist

$41,600 - $52,000/Yr

Abacus Business Computer - New York, NY

Full-time - Entry Level

New York, NY

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Merchant Service Onboarding and Data Entry Specialist at Abacus Business Computer is responsible for facilitating the onboarding process for new merchants, ensuring a smooth transition to payment processing services. This role involves accurate data entry, documentation management, and providing support during the setup phase, while also acting as a point of contact for merchants throughout the onboarding process.

Responsibilities

• Guide new merchants through the onboarding process, explaining necessary steps, documentation, and compliance requirements.
• Accurately input and manage merchant information in the company's database, ensuring all records are up-to-date and error-free.
• Collect, verify, and organize documentation required for merchant accounts, ensuring compliance with industry regulations.
• Provide initial training and support to merchants on using our services, including payment processing tools and platforms.
• Act as a point of contact for merchants during the onboarding process, addressing questions and concerns promptly.
• Work closely with internal teams, including sales and customer support, to ensure a seamless onboarding experience.
• Generate reports on onboarding progress and data accuracy, identifying areas for improvement.

Requirements

• High school diploma or equivalent; associate's degree preferred.
• Previous experience in data entry, customer service, or merchant onboarding is a plus.
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite and data management software.
• Strong verbal and written communication skills.
• Familiarity with payment processing systems and merchant services is advantageous.

Nice-to-haves

• Knowledge of compliance regulations related to payment processing.
• Experience with CRM and database management tools.

Benefits

• Paid time off