Metro by T-Mobile Sales Associate (Bilingual Spanish)

$22,880 - $27,040/Yr

T-Mobile US - Round Lake, IL

Part-time,Full-time - Entry Level

Round Lake, IL

Telecommunications

About the position

The Sales Associate at Metro by T-Mobile is a motivated individual responsible for driving sales and ensuring customer satisfaction. This role involves engaging with customers, understanding their needs, and providing tailored solutions while maintaining the store's visual standards. The Sales Associate will work towards achieving sales goals and enhancing the overall customer experience in a retail environment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
• Go the extra mile to drive sales
• Maintain in-stock and presentable condition of assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross-sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g., planning marketing activities, changing the store's design)

Requirements

• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school degree; BS degree in Marketing or related field would be a plus

Nice-to-haves

• BS degree in Marketing or related field

Benefits

• Employee discount