Metro by T-Mobile Store Manager - $80K all in Salary

$50,000 - $65,000/Yr

T-Mobile US

Full-time - Mid Level

Telecommunications

About the position

The Retail Store Manager (RSM) at Metro by T-Mobile is responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and driving sales performance. This role requires a dynamic leader who can manage a team, maintain store compliance, and foster relationships with customers and employees alike. The RSM plays a crucial role in achieving revenue goals and enhancing the overall customer experience in a fast-paced retail environment.

Responsibilities

• Provides world-class customer service including greeting customers, answering phones, and assessing their needs.
• Responsible for full operations of the store including staffing, performance management, opening/closing, service levels, and inventory.
• Drives monthly revenue goals through acquiring new customer accounts and maximizing existing customers' accounts.
• Leads by example by exceeding organizational sales goals and performance metrics.
• Responsible for hiring, developing, motivating, and managing a high-performing team.
• Manages store inventory, new product shipments, customer returns, and store supplies.
• Ensures store compliance with audits and paperwork security management.
• Manages cash, credit card, and other payment media handling.
• Maintains store appearance and cleanliness according to retail standards.
• Offers consultative sales and service on the sales floor.
• Sets performance expectations and aligns team objectives with broader business initiatives.
• Monitors team progress and results, providing ongoing coaching and making tough decisions when necessary.
• Keeps abreast of rapidly evolving wireless technology and customer needs.
• Builds relationships with employees and customers across all channels of the business.
• Ensures compliance with all company policies and procedures.
• Represents the company at community events to foster a positive brand image.

Requirements

• High School Diploma or GED; College degree is a plus.
• Minimum 2 years' experience in Metro or other wireless retail environment.
• Legally authorized to work in the United States.
• Operational and financial performance management skills, especially site P&L management.
• Basic computer skills and familiarity with common business applications (web browsers, Outlook, Excel, Word, PowerPoint).
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Strong problem-solving and decision-making skills.
• Excellent written, verbal, and interpersonal communication skills.

Nice-to-haves

• Experience in customer service (2 years preferred).
• Management experience (1 year preferred).

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount