Metrology Field Applications Engineer

$147,280 - $210,400/Yr

Lumentum Operations

Full-time - Mid Level

Remote

Computer and Electronic Product Manufacturing

About the position

The Metrology Field Applications Engineer will provide technical expertise and support for Lumentum's optical and photonic products, focusing on dimensional metrology. This role involves working closely with customers to understand their needs, ensuring successful implementation and optimization of products, and contributing to product development through customer feedback.

Responsibilities

• Provide technical support to customers, addressing inquiries and resolving issues related to products and solutions.
• Troubleshoot and diagnose technical problems, offering timely and effective solutions.
• Collaborate with the engineering team to identify and address product issues and improvements.
• Work closely with customers, Sales Team, and Product Team to understand technical requirements and provide tailored solutions.
• Conduct product demonstrations, presentations, and training sessions for customers and partners.
• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
• Assist customers with the implementation and integration of products into their systems.
• Develop and maintain technical documentation, including user manuals, installation guides, and FAQs.
• Provide on-site and remote support during the installation and deployment phases.
• Collaborate with the product development team to provide customer feedback and insights for product enhancements.
• Participate in the development and testing of new products and features.
• Stay up-to-date with industry trends and advancements to ensure solutions remain competitive and innovative.
• Identify opportunities for process improvements and contribute to the development of best practices.
• Participate in ongoing training and professional development to enhance technical skills and knowledge.

Requirements

• Bachelor's degree in Engineering, Physics, or a related field.
• 5+ years of experience in a technical support or applications engineering role.
• Strong technical knowledge of Dimensional Metrology in a manufacturing environment.
• Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
• Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
• Willingness to travel as needed to support customer needs.

Nice-to-haves

• Experience with PolyWorks, Python, Minitab, CAD software (Solid Works, Catia).
• Experience in Automotive, Aerospace, Consumer Goods Manufacturing.

Benefits

• Competitive total compensation packages including annual bonus, commission for certain sales roles, equity, and health and welfare benefits.