MFP TECHNICIAN

Cds Office Technologies - Itasca, IL

Full-time - Mid Level

Itasca, IL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The MFP Technician at CDS Office Technologies is responsible for servicing, installing, and assisting in the delivery/setup of multi-function office equipment. This role emphasizes providing exceptional customer service while troubleshooting, repairing, and maintaining networked office equipment within a designated territory. The technician will work with various office equipment, including digital networked copiers, scanners, laser printers, and wide format devices.

Responsibilities

• Utilize proper troubleshooting procedures.
• Repair and perform preventative maintenance on a full line of black and white and color digital copiers.
• Utilize systems in place for service call tickets, part usage, and transfer of inventory.
• Adhere to all procedures including specific part replacement and maintenance intervals.
• Complete paperwork on a timely basis.
• Establish and maintain a professional relationship with each assigned customer.
• Properly maintain a car stock of inventory and repair tools/equipment.
• Utilize websites, tech manuals, e-learning, and technical publications to keep current on new and old equipment enhancements.

Requirements

• Experience repairing networked office equipment is a plus.
• Mechanical or technical repair experience.
• Valid State driver's license and good driving record.
• Networking experience is a plus.
• Candidate must be a motivated self-starter.
• Ability to work as an individual as well as on a team.
• Superior customer service skills.

Nice-to-haves

• Experience with electrical systems.
• Knowledge of computer networking.

Benefits

• Use of a company vehicle.
• Tools provided.
• Laptop provided.
• Cell phone provided.
• Eligibility for a monthly bonus program based on performance.