Mgr, Billing Solutions

Spectrum - Charlotte, NC

Full-time - Senior

Charlotte, NC

10,001+ employees

Telecommunications

About the position

As a Billing Solutions Manager at Spectrum, you will lead a team of billing solution analysts responsible for designing and configuring billing solutions for the Spectrum mobile product. This role involves collaborating with various teams across the organization to ensure high-quality delivery of billing services, actively participating in the software development life cycle, and addressing solution gaps to meet business needs.

Responsibilities

• Manage a team of billing solution analysts.
• Design and configure billing solutions for the Spectrum mobile product.
• Participate in business grooming, technical grooming, and solution definition during the software development life cycle.
• Conduct defect reviews and solution gap analysis.
• Work closely with operations teams to address identified solution gaps.
• Communicate effectively with business stakeholders, IT development teams, and customer-facing teams.

Requirements

• 5+ years of experience in Billing Solution Design.
• Bachelor's degree in engineering, technical, or related field, or equivalent experience.
• Working knowledge of Process Management.
• Ability to define key performance indicators/metrics and deliver data-driven presentations.
• Supervisory and motivational skills to lead a team.

Nice-to-haves

• Experience with Amdocs.
• Previous management or leadership experience.

Benefits

• Opportunities for advancement within the company.
• Comprehensive pay and benefits package that supports employee well-being.