Mgr Implementation & Program Dev, EPIC

Piedmont Healthcare - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Manager of Implementation & Program Development for the EPIC system at Piedmont Healthcare is a pivotal role that focuses on leading technology and program development initiatives within the Community Connect program. This position is responsible for designing and executing IT programs that support the expansion and optimization of the Community Connect program, particularly in relation to new system implementations. The individual in this role will lead all project management activities, providing subject matter expertise, oversight, and leadership to ensure successful implementation of new systems at customer sites. The Manager will collaborate closely with Community Connect leadership and senior system executives to develop new programs that enhance the Community Connect offerings and align with Piedmont's managed service offerings to the Piedmont Clinic membership. This includes assisting with pro forma development and managing the execution of technology-driven offerings. The role requires a strong focus on developing and executing scalable models for implementing new affiliate physician practices on the Epic Connect platform, ensuring that program efficiencies are created and clinical integration is enhanced through the Epic system. In addition to overseeing the implementation of the Ambulatory Community Connect Program, the Manager will also be responsible for planning and executing ancillary service offerings that enhance the overall Community Connect program. This involves working with leadership to develop services that improve physician alignment and executing new implementations of Epic-oriented, revenue-generating ancillary services. The Manager will serve as a liaison between clinicians, project governance, executive sponsors, and project teams, ensuring that all stakeholders are engaged and informed throughout the implementation process. The role also includes building and managing a high-performing project management team, optimizing staff performance, and acting as an advocate for independent ambulatory practices. The Manager will coordinate multiple projects, establish enterprise-wide policies, and work with change management teams to facilitate transitions from current to future states. Overall, this position is critical in achieving Piedmont Healthcare's quality and efficiency goals through effective system standardization and alignment with physician practices.

Responsibilities

• Lead all project management activities for new system implementations related to the Community Connect program.
• Collaborate with Community Connect leadership and senior system executives on program development and optimization.
• Serve as a subject matter expert and operational leader within the Community Connect program.
• Participate in design and validation efforts, advisory council discussions, and escalate concerns to program leadership as needed.
• Develop and execute a scalable model for implementing new affiliate physician practices on the Epic Connect platform.
• Work with leadership to develop services that enhance the Community Connect offering and physician alignment.
• Execute new implementations of Epic-oriented ancillary services to ensure successful outcomes.
• Build and manage a high-performing project management team to meet growing business demands.
• Act as an advocate and adviser to independent ambulatory practices to ensure effective clinical functions.
• Coordinate and champion multiple consecutive projects while establishing enterprise-wide policies and processes.
• Assist in identifying and building consensus for implementation practices and best practices among affiliated physicians.
• Work with change management teams to ensure all impacted parties have a plan for transition to future states.
• Act as a communication liaison between various stakeholders and maintain positive interactions with internal and external customers.
• Improve system standardization and ensure alignment with physician practices to achieve quality and efficiency goals.
• Assist in the development of clinical policies, key performance indicators, and collaborative tools to support physician practices.

Requirements

• Bachelor's degree in Healthcare, Business, Computer Science, or a related field.
• Five (5) years of progressively responsible experience in healthcare IT/management/operations.
• Strong clinical and operational expertise with an understanding of financial implications.
• IT system implementation experience, preferably with EMR systems.
• Excellent written, verbal communication, and interpersonal skills.
• Time management and organizational skills.
• Self-directed with the ability to work with various stakeholders and teams.
• Analytical and strong problem-solving skills.

Nice-to-haves

• Master's degree in Business, Computer Science, or a related field preferred.
• Previous experience with Epic Community Connect implementations.
• Epic certification in at least one physician practice related module is preferred.

Benefits

• Health insurance coverage
• Dental insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Professional development opportunities