MGR, OPERATIONS I

$85,000 - $95,000/Yr

Compass Group - Ridgefield, WA

Full-time - Mid Level

Ridgefield, WA

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

The Director of Operations at Eurest is responsible for leading and ensuring the success of food service operations while adhering to client culture, health regulations, and company standards. This role involves overseeing new café openings, staff supervision, financial management, and maintaining operational excellence across multiple units.

Responsibilities

• Supervise the operation's overall success, ensuring compliance with the client's culture and guidelines, health department regulations, and company standards of food quality, freshness, and presentation.
• Oversee all new café openings, managing pre-opening schedules, and ensuring smooth transitions.
• Analyze café financials to identify opportunities for improvement and ensure profitability.
• Oversee retail operations to drive sales and profitability.
• Lead all aspects of the food service operation to ensure success.
• Maintain and promote a strong work ethic among staff, providing training and development opportunities to enhance performance.
• Motivate, train, develop, and direct all staff to achieve the goals and objectives of the operation, ensuring customer satisfaction.
• Solve problems professionally, rapidly, and fairly, addressing issues as they arise to maintain a positive customer experience.
• Maintain a working relationship with the client, addressing any concerns or requests in a timely and professional manner.

Requirements

• Minimum of 5 years of supervisory experience in food service operations, preferably within a casino or multi-outlet hotel environment.
• Proven track record of success in managing multi-unit operations, achieving financial targets, and delivering exceptional customer service.
• Strong leadership and team-building skills, with the ability to inspire and motivate a diverse workforce to achieve common goals and objectives.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build positive relationships with clients, employees, and stakeholders.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• ServSafe certification or equivalent food safety training is highly desirable.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Medical
• Vision
• Life Insurance/AD
• Retirement Plan
• Paid Time Off
• Holiday Time Off
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Flexible Spending Accounts (FSAs)