Mgr. Operations (MS)

AutoNation Mobile Service Phoenix - Tempe, AZ

Full-time - Manager

Tempe, AZ

About the position

The Operations Manager at AutoNation Mobile Service plays a critical leadership role in driving operational excellence and strategic vision, particularly in partnership with Waymo. This position involves overseeing field operations, managing a high-performing service delivery team, and ensuring customer satisfaction while optimizing service efficiency in a dynamic environment.

Responsibilities

• Oversee and optimize operational performance at multiple Waymo sites, ensuring alignment with AutoNation's strategic goals.
• Manage the day-to-day operations of AutoNation Mobile Service in the designated territory.
• Develop and execute a plan for hiring, training, and developing a skilled workforce of service technicians.
• Lead and grow teams, including fleet managers, team leaders, service technicians, and service advisors, to meet operational targets.
• Establish and monitor key performance metrics and reporting systems for service delivery and operational efficiency.
• Conduct daily stand-ups, manage schedules, and leverage HR systems to enhance workforce efficiency.
• Develop and execute standard operating procedures for fleet services and enhance workshop infrastructure.
• Collaborate with fleet sales, parts, and dispatch teams to optimize market coverage and maintain customer satisfaction.
• Identify areas for operational improvements and implement optimization measures across various functions.
• Collaborate with senior leadership to present plans and operating reports, shaping the growth of the operations team.
• Perform field visits to coach and motivate teams, ensuring alignment with strategic goals.

Requirements

• 8+ years in automotive repair and maintenance, with extensive knowledge of electric vehicles.
• Experience leading and developing medium-to-large teams of service technicians (10 or more people).
• Background as both a technician and a trainer.
• Ability to develop operational and training plans with metrics and goals, inspiring teams to achieve targets.
• Experience in program leadership and change management.
• Ability to present plans and operating reports to senior executives.
• Strong attention to detail with swift execution capabilities.
• Master technician and EV certifications.
• Proficiency in MS Office tools, especially Excel for data analysis.

Nice-to-haves

• Prior experience in automotive aftersales or at a large fleet operator, marketplace, or mobility tech platform.
• SQL skills.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount programs
• Vision insurance
• Health insurance
• Maternity benefits
• Exclusive RX Pet program offering discounts on medications
• Associate purchase and discount programs for vehicles and services
• Access to deals through YouDecide
• Participation in the DRVPNK mission for cancer research and treatment donations.