Mgr, Regional Service & Operations

DB Schenker - Chattanooga, TN

Full-time - Manager

Chattanooga, TN

10,001+ employees

Warehousing and Storage

About the position

The Manager of Regional Service & Operations at DB Schenker is responsible for overseeing the Service Management and Operations processes across all services and service providers at a regional level. This role involves strong alignment with global Service and Operations Management, supporting regional IT in service delivery, managing supplier relationships, and leading the Service Management Community. The position requires effective coordination of service delivery issues, performance reviews, and KPI reporting, while also driving change and transformation within the unit.

Responsibilities

• Manages the Service Management & Operations processes across all services and service providers on a regional level.
• Supports Regional IT in all aspects of Service and Operations Management within the region.
• Coordinates with all Application and Infrastructure Service Managers to ensure services are provided in line with Service Management definitions and SLAs.
• Provides regional support for service delivery issues and coordinates solutions as required.
• Acts as a central escalation point for overarching service issues within the region.
• Manages regional key supplier relationships on an operational level.
• Leads the Service Management Community on a regional level and acts as the regional representative of SOM.
• Conducts regular performance reviews of service levels relevant for the region.
• Responsible for KPI Reporting on a regional level and Service Level negotiation for the region.
• Leads change and transformation within the unit, establishing measurable objectives aligned with business and SOM strategy.

Requirements

• Bachelor's degree in related technical/business areas or equivalent work experience.
• Typically requires at least 5-7 years of relevant technical and business experience in IT Service Support and IT Service Management.
• Practical experience in methods, processes, and tools of IT Service Management and IT Operations Management.
• Leadership experience in managing international cross-functional teams.
• Experience in supervising and building relationships with people at various levels.
• Positive and integrative collaboration skills to establish strong supportive relationships across all departments.
• High flexibility and willingness to travel internationally.

Benefits

• Dental insurance
• Vision insurance