Packaging Corporation of America - Los Angeles, CA
posted 7 months ago
The Resource Manager at Packaging Corporation of America is a pivotal role responsible for coordinating the efforts of customer service, planning, inventory control, and shipping functions to exceed customer expectations. This position is integral to the plant management team, focusing on evaluating opportunities to enhance overall plant performance and profitability. The Resource Manager will ensure that all operations align with the company's goals and customer satisfaction standards. In this role, the Resource Manager will coordinate the efforts of customer service, planning, and shipping functions to meet and exceed plant on-time delivery targets. This includes maintaining and developing procedures to keep the entire order process in control, monitoring orders at the sales point, routing and inspecting all new order quotes, and intervening in case of complicated or unusual orders. The Resource Manager will facilitate first order meetings for all new customers and follow up on all new customer setups to ensure orders are completed appropriately within the plant's existing procedures. Additionally, the Resource Manager will manage open orders and backlog, balancing customer needs with the plant's production capabilities. Oversight of shipping activities is crucial, ensuring that shipping costs and roll-stock inventories are maintained within budgeted guidelines. Participation in daily production meetings and providing updates as needed is also a key responsibility. The Resource Manager will recommend changes and improvements to products, services, policies, and operations to better fulfill customer needs. Providing ongoing direction, guidance, training, and support to staff is essential, which includes making personnel decisions regarding hiring, compensation, evaluation, and disciplinary actions. The Resource Manager will also investigate escalated customer issues by collaborating with associates in production, customer service, shipping, scheduling, and accounting.
Match and compare your resume to any job description
Start Matching