ServiceNow - Santa Clara, CA
posted 2 months ago
ServiceNow is seeking a highly motivated Software Engineering Manager to join our Engineering team. This role will focus on Instance automation and managing a team of talented software engineers working on the ServiceNow platform and tools. The team will develop solutions using workflows, orchestration, and developer tools within ServiceNow and Public Cloud environments. As a Software Engineering Manager, you will be responsible for planning and executing projects according to organizational priorities, considering context, risks, and desired outcomes. You will engage with your development team to support their day-to-day activities and actively contribute to your team's projects by conducting design reviews, code reviews, and debugging. Collaboration is key, as you will interact with other members of the infrastructure organization and the ServiceNow platform development teams. Additionally, you will lead a group of engineers in the Cloud Platform group, mentoring, growing, and developing engineers to ensure their success. To be successful in this role, you should have experience in professional software development, preferably in a Cloud Infrastructure Environment such as Azure, AWS, or GCP. You will need to have a strong foundation in distributed systems with demonstrated experience in designing and architecting systems. Excellent technical design, problem-solving, testing, and debugging skills are essential, along with an aptitude for learning new technologies quickly. You should be able to think quickly and apply innovative ideas to solve complex and ambiguous problems. Familiarity with testing strategies and common industry tools used to ensure quality in scalable, resilient distributed systems is also important. You will be expected to work in a collaborative team environment, mentor junior staff, and develop pragmatic solutions in a fast-paced environment. Managing customer requirements and expectations, hiring top talent, and building a productive team are also key aspects of this role.