Mgr, Software Engrg Mgmt - Infra Automation

$158,500 - $277,500/Yr

ServiceNow - Santa Clara, CA

Full-time - Manager

Santa Clara, CA

Professional, Scientific, and Technical Services

About the position

ServiceNow is seeking a highly motivated Software Engineering Manager to join our Engineering team. This role will focus on Instance automation and managing a team of talented software engineers working on the ServiceNow platform and tools. The team will develop solutions using workflows, orchestration, and developer tools within ServiceNow and Public Cloud environments. As a Software Engineering Manager, you will be responsible for planning and executing projects according to organizational priorities, considering context, risks, and desired outcomes. You will engage with your development team to support their day-to-day activities and actively contribute to your team's projects by conducting design reviews, code reviews, and debugging. Collaboration is key, as you will interact with other members of the infrastructure organization and the ServiceNow platform development teams. Additionally, you will lead a group of engineers in the Cloud Platform group, mentoring, growing, and developing engineers to ensure their success. To be successful in this role, you should have experience in professional software development, preferably in a Cloud Infrastructure Environment such as Azure, AWS, or GCP. You will need to have a strong foundation in distributed systems with demonstrated experience in designing and architecting systems. Excellent technical design, problem-solving, testing, and debugging skills are essential, along with an aptitude for learning new technologies quickly. You should be able to think quickly and apply innovative ideas to solve complex and ambiguous problems. Familiarity with testing strategies and common industry tools used to ensure quality in scalable, resilient distributed systems is also important. You will be expected to work in a collaborative team environment, mentor junior staff, and develop pragmatic solutions in a fast-paced environment. Managing customer requirements and expectations, hiring top talent, and building a productive team are also key aspects of this role.

Responsibilities

• Plan and execute projects according to organization priorities, considering context, risks, and desired outcomes.
• Engage with your development team to support their day-to-day activities.
• Actively contribute to your team's project and conduct design reviews, code reviews, and debugging.
• Interact and collaborate with other members of the infrastructure organization and the ServiceNow platform development teams.
• Lead a group of engineers in the Cloud Platform group.
• Mentor, grow, and develop engineers.

Requirements

• 3+ years as a manager.
• 6+ years of experience in Software Development, especially in Java and/or JavaScript.
• 6+ years of experience in SaaS and/or Cloud infrastructure development.
• Experience building and operating cloud-scale systems.
• Experience in professional software development, preferably in the Cloud Infrastructure Environment, such as Azure, AWS, or GCP.
• Hands-on experience in a SRE or DevOps role or collaborating closely with SRE/DevOps teams.
• Experience with supporting troubleshooting efforts of difficult production issues across the stack.
• Strong foundation in distributed systems with demonstrated experience in designing and architecting systems.
• Excellent technical design, problem-solving, testing, debugging skills and an aptitude for learning new technologies quickly.
• Ability to think quickly and apply innovative ideas to solve complex and ambiguous problems.
• Familiarity with testing strategies and common industry tools used to ensure quality in scalable, resilient distributed systems.
• Ability to work in a collaborative team environment, mentor junior staff, and develop pragmatic solutions in a fast-paced environment.
• Skilled at managing customer requirements and expectations.
• Ability to hire top talent and build a productive team.

Nice-to-haves

• Experience developing applications on the ServiceNow Platform.
• Experience working in a customer-focused environment.
• Excellent verbal and written communication skills.
• Hands-on experience with orchestration and automation of processes in cloud-scale environments.

Benefits

• 401(k) matching
• Employee stock purchase plan
• Family leave
• Flexible spending account
• Health insurance