MH Administrative Assistant II

Morton Hospital - Taunton, MA

Part-time - Entry Level

Taunton, MA

Hospitals

About the position

The Administrative Assistant II at Morton Hospital plays a crucial role in supporting the smooth operation of the department by assisting in planning, organizing, and implementing receptionist and clerical activities. This position involves close collaboration with departmental supervisors and the director to enhance service quality, manage patient billing issues, and ensure effective communication with the Medical Records and Billing Departments.

Responsibilities

• Utilizes hospital provided word-processing software to produce quality documents in a timely manner.
• Answers routine inquiries and directs other inquiries and requests as appropriate.
• Routes incoming and outgoing communications as necessary.
• Prepares charts for clinicians ensuring that all information is complete.
• Maintains required insurance authorizations for all patient visits, notifying clinicians of any changes in status.
• Stays abreast of changes in insurances and updates authorization processes as necessary.
• Assists in effectively organizing workflow of multiple area projects and tasks.
• Organizes, maintains, retrieves, and disseminates information in accordance with office procedures.
• Ensures outstanding issues and pending matters are brought to closure.
• Initiates and maintains scheduling and calendars for one or more individuals.
• Efficiently reschedules appointments as needed to fill in slots.
• Confirms evaluations within defined time frames.
• Initiates and practices constructive confrontation, exercising considerable discretion in communication with co-workers and supervisors.
• Accurately enters daily billing.
• Prepares original written documents as outlined by management/staff for review and revisions.
• Sets up, organizes, and maintains ongoing systems to ensure efficient office operations.
• Performs assigned tasks as requested.
• Appropriately handles money transactions/receipts and deposits.
• Maintains equipment in good working order, orders supplies as appropriate, and keeps work area neat, orderly, and safe.
• Identifies cost-saving and performance improvement opportunities.
• Ensures that appropriate information is gathered and prepared for reports, forms, and correspondence for the department and management staff in an accurate and timely fashion.
• Organizes and maintains workflow patterns, procedures, and equipment that streamline the clerical process of the department.
• Appropriately schedules patients and manages associated information to bring about desired results.
• Investigates and resolves complaints of patients and physicians regarding relevant office functions.
• Demonstrates ability to analyze situations, identify trends, track to root cause, and implement short- and long-term solutions.
• Ensures that all office staff acquire and maintain applicable skills for effective office routines.
• Maintains open communication and coordination with Billing and Medical Records Departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees.

Requirements

• High school diploma or equivalent.
• Strong organizational skills with attention to detail.
• Experience in billing and reimbursement processes.
• Proficient in computer knowledge and experience with word-processing software.
• Strong written and oral communication skills.
• Ability to multitask and manage deadlines effectively.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with medical terminology.

Benefits

• On-the-job training