MH Patient Access Coord I

Lifespan - Taunton, MA

Part-time

Taunton, MA

Hospitals

About the position

The position ensures the integrity of all data collected at the time of registration to guarantee accurate patient identification, which is crucial for patient safety. The role involves collecting and facilitating accurate and timely payment for services provided while delivering superior customer service to both internal and external customers.

Responsibilities

• Greets, receives, and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility, accurately documenting in hospital computer system(s).
• Responsible for consistent and accurate use and execution of department SOPs (established operating procedures) and supporting tools, software, and websites.
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects payments.
• Screens self-pay patients, identifies potential solutions, and facilitates solution application processes (manual and/or electronic) or patient payment as appropriate.
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only).
• Assists patients in establishing secured installment plans when applicable.
• Ensures all hospital and regulatory requirements are met (including but not limited to signatures, distributing patient rights, health care proxies, HIPAA requirements, etc.).
• Ensures completion of registration paperwork to facilitate efficient patient flow.
• Meets performance standards established by Patient Access leadership including but not limited to: quality collections, customer service, screening/solution rates, productivity.
• Delivers exemplary customer service for patients in accordance with hospital expectations/guidelines.
• Works effectively with patient access peers and other hospital departments.
• Performs other duties as assigned.

Requirements

• 1-2 years experience in a hospital/clinic/physician office or related field preferred.
• Aptitude for/familiarity with patient access tools, systems, and technologies.
• Microsoft Office required; Meditech and Athena preferred.
• Excellent customer service/communications skills.
• Comfortable with the collection process.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team.

Nice-to-haves

• Graduate of a Medical Assistant or Medical Terminology course preferred.
• Associate degree or equivalent preferred.