About the position
As a Microsoft Dynamics D365 Certified Support Specialist, you will play a crucial role in ensuring the smooth operation of retail point-of-sale (POS) systems and warehouse hardware. This position requires a strong background in Microsoft Dynamics 365, particularly in the areas of retail and warehousing systems. You will be responsible for assisting in the implementation, maintenance, troubleshooting, and optimization of our D365 Commerce System. Your expertise will be essential in maintaining hardware and software components, providing technical support to clients, and contributing to a dynamic team environment. This role offers an excellent opportunity for professional growth and development in a fast-paced IT support environment. The ideal candidate will have a minimum of 5 years of experience in retail POS and warehousing systems, along with D365 Certification or prior practical experience with D365. You will be expected to thrive in a dynamic setting, adapting quickly to changing requirements while demonstrating excellent troubleshooting and problem-solving skills. Collaboration with cross-functional teams is key, as you will work closely with developers, business analysts, and project managers to ensure the successful implementation and operation of Microsoft Dynamics solutions. In this role, you will be responsible for system configuration and maintenance, including adding roles to Dynamics 365, custom configuration and scripting, and managing the architecture and data model of MSD365. You will also provide user support, monitor system performance, and implement performance tuning strategies. Your responsibilities will extend to integration and data management, ensuring data accuracy and consistency, and developing custom APIs and web services using Microsoft technologies. Additionally, you will implement and manage security policies to protect data integrity and administer user roles and permissions in Microsoft Dynamics 365.
Responsibilities
- Configure and maintain Microsoft Dynamics 365 applications, ensuring optimal performance and reliability.
- Implement system upgrades and patches to keep the environment up-to-date and secure.
- Provide expert guidance and best practices for optimizing operational engagement.
- Troubleshoot Store Commerce and Warehouse management issues.
- Monitor system performance and conduct regular assessments to identify areas for improvement.
- Facilitate data integration between Microsoft Dynamics 365 and other systems.
- Develop custom APIs, web services, and integrations using Microsoft technologies.
- Administer user roles and permissions in Microsoft Dynamics 365 & OKTA.
- Maintain comprehensive documentation of configurations, customizations, and procedures.
- Collaborate with cross-functional teams to ensure successful implementation and operation of Microsoft Dynamics solutions.
Requirements
- Minimum 5 years of experience in retail POS and warehousing systems.
- D365 Certification or prior practical experience with D365.
- Strong knowledge and experience in Microsoft Dynamics 365 Finance and Operations WMS.
- Experience with retail hardware including printers, label printers, handheld terminals, and POS units.
- Proficiency in configuring and customizing Microsoft Dynamics 365 Commerce.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and collaboration skills.
Nice-to-haves
- Relevant certifications in Microsoft Dynamics 365 administration are a plus.
- Experience with integrations with eCommerce Platforms (Shopify preferred).
- Familiarity with middleware platforms for integration orchestration, such as Azure Integration Services, SSIS, or similar.
Benefits
- Competitive hourly pay ranging from $75.00 to $87.81.
- Opportunity for long-term employment for the right candidate.
- Professional growth and development in a dynamic IT support environment.
