Mid-level IT Service Technician

$45,760 - $45,906/Yr

GovCIO - Montgomery, AL

Full-time - Mid Level

Montgomery, AL

About the position

GovCIO is seeking a Mid-level IT Service Technician to provide onsite support for federal customers in Montgomery, AL. This role involves troubleshooting, maintaining, and supporting various IT systems and services, ensuring efficient operations and user satisfaction. The technician will work closely with support teams and customers to resolve technical issues and deliver solutions in a timely manner.

Responsibilities

• Provide support for all onsite IT activities.
• Consult with support teams, help desks, customers, and other technical staff to resolve problems.
• Coordinate and perform operation and/or maintenance activities for networks/servers.
• Identify recurring problems and recommend steps to reduce their severity or frequency.
• Install, troubleshoot, and maintain a variety of products and equipment.
• Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
• Identify, analyze, and repair product failures, ordering and replacing parts as needed.
• Provide onsite training for customer support personnel.
• Provide on-call support by resolving technical problems via the ServiceNow ticketing system.
• Interact with network services and software systems engineering to restore service and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations.
• Install operating system patches and upgrades via SCCM Software Center.
• Provide remote support services for telework/home users.
• Manage user relocation requests and ensure devices are properly encrypted.
• Assist users with mobile communication devices and provide tier 2 support.
• Assist with physical inventory and property receipting.
• Process computer equipment for disposal, ensuring proper disposal policies are followed.
• Troubleshoot video conferencing and audio/video system problems and assist in setup.
• Gather, analyze, and report end-user support trends.

Requirements

• High school diploma or GED with 2-5 years of relevant experience.
• US Citizenship is required.
• High degree of technical proficiency.
• Excellent problem-solving skills and analytical abilities.

Nice-to-haves

• Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
• Certification in Microsoft Operating Systems.
• Familiarity with SCCM remote resolution and using SCCM for software installation.
• CompTIA Network+ certification.
• CompTIA A+ certification.
• CompTIA Server+ certification.
• CompTIA Security+ certification.

Benefits

• Competitive hourly wage of $22.07.
• Opportunities for professional development and training.