Mid-Market Account Manager Deal Coordinator (Hybrid)

Knowbe4 - Clearwater, FL

Full-time - Entry Level

Clearwater, FL

Educational Services

About the position

The Mid-Market Account Manager Deal Coordinator at KnowBe4 plays a crucial role in supporting the Account Management team by maximizing revenue opportunities through upselling, cross-selling, and managing administrative functions. This position is designed for individuals who thrive in a fast-paced environment and are committed to enhancing team performance through effective communication and organization.

Responsibilities

• Generate quotes for Account Managers
• Assist with SOWs for customization and managed services
• Identify potential add-on/upgrade opportunities and alert the Account Managers accordingly
• Create prorated add-on, upgrade or cross sale opportunities as requested by the Account Managers via Chatter
• Update quotes when proration expires in a new month
• Log and monitor stats on a daily/weekly basis
• Execute post sale admin and order routing forms

Requirements

• Associate's Degree or equivalent work experience and education preferred
• Experience with MS Office (Word and Excel)
• Experience with Salesforce or other CRM preferred
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong collaborative and team work skills

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code