Mid-Market Account Manager

Nexhealth - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Publishing Industries

About the position

The Mid-Market Account Manager at NexHealth is responsible for managing relationships with enterprise customers, ensuring their satisfaction and success with the company's patient experience platform. This role involves developing long-term partnerships, driving renewals, and identifying growth opportunities while collaborating with internal teams to deliver exceptional customer outcomes.

Responsibilities

• Serve as the primary point of contact for NexHealth's enterprise customers, ensuring their satisfaction and success with our platform.
• Build and maintain strong relationships with key stakeholders across customer organizations to foster long-term partnerships.
• Consult customers on best practices for optimizing NexHealth's platform and driving measurable outcomes.
• Lead the renewal and expansion processes, conducting strategic conversations to ensure contract growth and client retention.
• Analyze and utilize customer data to guide consultative conversations and inform decision-making for both the customer and NexHealth.
• Collaborate cross-functionally with internal teams such as Product, Sales, and Onboarding to ensure seamless customer experiences and resolve complex issues.
• Proactively manage customer health by conducting regular business reviews, identifying potential risks, and developing mitigation strategies.

Requirements

• 7+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS or HealthTech environment.
• Proven track record of managing large, strategic accounts with a focus on adoption renewals, expansions, and upselling.
• Strong consulting skills with the ability to advise customers on how to best leverage technology to meet their business goals.
• Expertise in commercial conversations, including negotiating contract renewals and identifying growth opportunities.
• Ability to analyze customer data to inform strategies, drive results, and identify areas for improvement.
• Excellent communication and relationship-building skills with experience navigating larger enterprises and engaging senior stakeholders such as VPs, CIOs, and Directors of IT.
• Demonstrated ability to communicate and collaborate effectively across departments to deliver exceptional customer outcomes.
• Ability to operate in an ambiguous and dynamic environment.

Benefits

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO