Mid-Market Customer Success Manager

Dental Intelligence - Pleasant Grove, UT

Full-time - Mid Level

Remote - Pleasant Grove, UT

Ambulatory Health Care Services

About the position

The Mid-Market Customer Success Manager at Dental Intelligence is responsible for establishing strong executive-level relationships with clients, driving customer engagement, ensuring the health of their portfolio, leading customer escalations, promoting product adoption, and identifying opportunities for expansion. This role is crucial in maintaining customer satisfaction and retention while contributing to the growth of the company.

Responsibilities

• Build strong and trusting relationships with key stakeholders within the customer base.
• Produce at least 2 champions per account and establish an executive partner in 100% of the portfolio.
• Utilize Salesforce and Gainsight to proactively build tasks and report on portfolio performance.
• Monitor completion of playbooks for 100% of customers and produce one touch per customer per week.
• Lead the coordination of customer escalations and ensure all steps are documented in Gainsight.
• Drive utilization of products within the portfolio and ensure customers understand new releases and functionality.
• Identify opportunities for improving workflows and increasing product adoption.
• Create and funnel qualified upsell opportunities for the Expansion Sales team.

Requirements

• 1 year of experience in a customer success or sales role, preferably in the dental industry.
• Strong communication skills and ability to build relationships with clients.
• Proactive problem-solving skills and a results-oriented mindset.

Nice-to-haves

• Experience with Dental Intelligence products or similar SaaS solutions.
• Data-driven approach with a sense of urgency.
• Ability to work independently and as part of a team.

Benefits

• Paid parental leave
• Health savings account
• AD&D insurance
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Gym membership