Mid Technical Account Manager

Cherokee Nation - Washington, DC

Full-time - Mid Level

Washington, DC

Executive, Legislative, and Other General Government Support

About the position

The Mid Technical Account Manager (TAM) plays a crucial role in supporting customer journeys through DevSecOps CI/CD processes, acting as a key technical liaison to ensure customer success. This position requires a blend of technical expertise in DevSecOps and CI/CD pipelines, along with strong customer engagement skills. The TAM will manage escalations, develop innovative solutions, and contribute to the success of various customer projects, necessitating a deep understanding of cloud systems and CI/CD methodologies.

Responsibilities

• Act as a technical sales engineer, supporting DevSecOps CI/CD processes and ensuring customer success.
• Manage customer escalations and facilitate smooth customer journeys through complex lifecycle stages.
• Build, maintain, and troubleshoot CI/CD pipelines for enterprise-scale applications.
• Collaborate with cross-functional teams to ensure the successful implementation of DevSecOps solutions.
• Provide expertise in source version control, build/release tools, and CI/CD methodologies.
• Develop and maintain Infrastructure as Code (IaC) and Configuration as Code (CaC) solutions using tools like Jenkins, Packer, Terraform, and Ansible.
• Engage with cloud systems and architectures such as AWS, Google Cloud, and Azure, leveraging Kubernetes, Docker, and Helm for development.
• Serve as a generalist for DevSecOps, working on multiple complex tasks with autonomy and creativity.
• Perform other job-related duties as assigned.

Requirements

• Bachelor's Degree in a related field or equivalent experience.
• TS/SCI clearance required or the ability to obtain one.
• U.S. Citizenship required.
• 5+ years of experience in DevSecOps and CI/CD pipeline management.
• Proficiency with tools such as Jenkins, Gitlab, and containerized applications (e.g., Docker, Kubernetes).
• Strong experience in software development with Java, Python, JavaScript, and related frameworks.
• Familiarity with microservice architectures (REST, JMS, AMQP) and Linux scripting (Bash, Python).
• Experience with cloud platforms (AWS, Google Cloud, Azure) and Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible).
• Strong communication skills and the ability to work collaboratively in high-performing teams.

Nice-to-haves

• Experience with Istio and a strong security-first mindset.
• Demonstrated ability to solve problems and learn new technologies quickly.
• Experience working with cross-disciplinary teams in dynamic environments.

Benefits

• Medical
• Dental
• Vision
• 401K
• Other possible benefits as provided.