Middle and Back Office, Implementation Manager

$65,000 - $75,000/Yr

Enfusion - Chicago, IL

Full-time - Entry Level

Chicago, IL

Professional, Scientific, and Technical Services

About the position

The Managed Services Implementation Manager at Enfusion is responsible for onboarding Middle and Back-Office services for a diverse global investment management client base. This role acts as the main point of contact for clients, ensuring a smooth implementation process while collaborating with internal teams to enhance operational efficiency and maintain best practices.

Responsibilities

• Be the client's main point of contact for implementation related to Outsourced Middle and Back Office Services.
• Consult with clients to incorporate their current and desired business processes with Enfusion software solutions.
• Troubleshoot reconciliation, P&L and accounting issues including instrument set-up, valuation, pricing, and general ledger reconciliation.
• Work closely with internal teams to ensure a smooth transition for new Services clients.
• Request proper reporting from 3rd parties and create internal reconciliations.
• Prioritize and escalate issues when needed and keep clients informed of progress.
• Maintain accurate project and task-level status in internal project management systems.
• Identify gaps in functionality and work with product management to enhance products.
• Develop and maintain implementation best practices, document procedures, and assist with improving existing processes.

Requirements

• Bachelor's degree in Finance, Accounting, Economics, Financial Math or related field.
• 1+ years of experience in Middle/Back Office support role/internship at a Hedge Fund, Prime Broker or Fund Administrator.
• Strong understanding of industry standards and market best practices.
• Project Management experience.
• Previous client-facing experience (preferably with investor/hedge fund clients).
• Detail-oriented and analytical.
• Ability to handle and prioritize multiple tasks and work independently.
• Excellent verbal and written communication skills.

Benefits

• Commuter assistance
• Paid parental leave
• Paid time off
• Employee assistance program