Zencity Technologies Us - New York, NY
posted 5 months ago
As a Customer Success Manager at Zencity, you will play a pivotal role in fostering and maintaining relationships with our customers, ensuring they derive maximum value from our community input and insights platform. This position is not just about managing accounts; it is about being a trusted advisor to our clients, guiding them through their journey with Zencity from onboarding to ongoing support. You will be responsible for understanding the unique needs and challenges faced by government organizations, particularly in how they engage with their residents. Your role will involve mapping these needs, driving product adoption, and ensuring that our solutions are effectively integrated into their operations. In this quota-carrying position, you will be measured against quarterly and annual goals, which will include achieving specific metrics related to customer engagement and satisfaction. You will engage directly with customer executives, such as Mayors and City Managers, as well as other key stakeholders, to develop a deep understanding of their decision-making processes. Your ability to communicate effectively and build relationships will be crucial as you drive renewals and identify opportunities for upselling and cross-selling our products. You will also be responsible for maintaining detailed records of customer interactions and portfolio management using tools like Salesforce, Planhat, and QuickSight. This role requires a proactive approach, as you will need to monitor customer usage, identify potential risks, and communicate customer feedback to our product team to ensure continuous improvement of our offerings. Your expertise in the Zencity product will be essential in delivering value to our customers and ensuring their success with our solutions.