MineStar Application Specialist | MineStar Onboard Specialist

Caterpillar - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Machinery Manufacturing

About the position

The position at Caterpillar Inc. involves working as part of a global team focused on providing innovative solutions in the mining sector. The role emphasizes safety leadership and technical support for autonomous haulage systems, with opportunities for continuous improvement and collaboration with leading mining companies. The successful candidate will undergo a comprehensive training program to enhance their skills in system operation and troubleshooting, ultimately contributing to optimizing system performance in a remote mine environment.

Responsibilities

• Be a safety leader within Command for Hauling operations within the Mine Site.
• Implement and maximize Autonomous Haulage System performance.
• Work on projects to ensure continuous improvement for mining operations within MineStar®.
• Become a trusted advisor for the customer through close collaboration internally and externally.
• Support and advise autonomous haulage system Supervisors, Builders, Controllers and Pit Technicians in all aspects of MineStar® performance, including minimizing downtime.
• Provide technical support to MineStar® Command System on-board maintenance Supervisors and Technicians.
• Support hardware and software installation and configuration through establishing Quality Assurance and Quality Control processes.
• Measure, benchmark and report on MineStar® Command System performance, and suggest opportunities for improvements.
• Develop best practices and improve processes related to autonomous mining dispatch systems.

Requirements

• Technical Excellence: Knowledge of mining technology products and various application methods; ability to develop and provide solutions to significant technical challenges.
• Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Mining experience.
• Customer relationship management.
• Data analytical skills.

Nice-to-haves

• Degree in Mining Engineering, Mechanical Engineering, mining, or similar working background.
• Knowledge of mining technology products and product applications, including Fleet Management systems.

Benefits

• Competitive Base Salary
• Annual incentive bonus plan
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)