MineStar Application Specialist | MineStar Onboard Specialist

Caterpillar

Full-time - Entry Level

Machinery Manufacturing

About the position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. We are hiring for multiple positions! At Caterpillar, we value our people and are committed to providing challenging and fulfilling careers. Joining the Caterpillar technology team opens the door to a number of career opportunities that are not traditionally available in the mining sector. We are seeking motivated and versatile individuals to join our team in Arizona, working with a key customer at their remote mine. This role's roster will align with customers and may adjust based on which project you are currently focused on. As part of our onboarding process, you will go through a robust training program where you will learn all aspects of system operation, troubleshooting, and application of autonomy to a mining environment. Once you complete this training program, you will be well-positioned to support our customers in optimizing system performance. This role provides the opportunity to work alongside the world's leading mining companies. Autonomy is a sophisticated investment, and the customers that use it are equally cutting-edge. This position gives management exposure to entry-level positions, as mining companies look to Caterpillar's expertise to advise as best practices are implemented and new procedures are developed. With a global company like Caterpillar, there are international opportunities available. MineStar® Command is utilized in three different continents and has support facilities all over the world. Training and operational experience are enriched by global site visits and international collaboration.

Responsibilities

• Be a safety leader within Command for Hauling operations within the Mine Site.
• Implement and maximize Autonomous Haulage System performance.
• Work on projects to ensure continuous improvement for mining operations within MineStar®.
• Become a trusted advisor for the customer through close collaboration internally and externally.
• Support and advise autonomous haulage system Supervisors, Builders, Controllers and Pit Technicians in all aspects of MineStar® performance, including minimizing downtime.
• Provide technical support to MineStar® Command System on-board maintenance Supervisors and Technicians.
• Support hardware and software installation and configuration through establishing Quality Assurance and Quality Control processes.
• Measure, benchmark and report on MineStar® Command System performance, and suggest opportunities for improvements.
• Develop best practices and improve processes related to autonomous mining dispatch systems.
• Participate in a tailored training program that may include classroom training, on-the-job training and mentoring.

Requirements

• Knowledge of mining technology products and various application methods; ability to develop and provide solutions to significant technical challenges.
• Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.
• Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Ready for a new challenge.
• Passionate about technology with some technical exposure.
• Excellent interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to multi-task and thrive in a fast-paced environment.
• Strong change management skills.
• Attention to detail.
• Mining experience.
• Customer relationship management.
• Data analytical skills.
• Exceptional time management.
• Ability to work autonomously as well as part of a complex team.
• Must be a self-starter with sound organization and prioritizing skills.

Nice-to-haves

• Degree in Mining Engineering, Mechanical Engineering, mining, or similar working background.
• Knowledge of mining technology products and product applications, including Fleet Management systems.

Benefits

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)