Mitigation Department Manager

About the position

The Mitigation Manager plays a critical leadership role in overseeing the mitigation department's operations at Solid Restoration. This position is responsible for ensuring that water, fire, mold, and other mitigation projects are handled efficiently and effectively, while upholding the company's standards of professionalism and quality. The role involves supervising a team, ensuring compliance with industry standards, and maintaining clear communication with clients and stakeholders.

Responsibilities

• Oversee all mitigation projects to ensure proper execution, timeliness, and quality.
• Coordinate inspections, work scopes, and schedules to ensure efficiency.
• Provide clear communication to homeowners, insurance carriers, and internal stakeholders.
• Supervise and train mitigation technicians, fostering a strong and productive team.
• Ensure compliance with industry standards, safety protocols, and Solid Restoration's procedures.
• Maintain accurate documentation through DASH, including notes, photos, and updates.
• Monitor project budgets, labor, and materials to ensure profitability.
• Collaborate with other departments (estimating and project management) to streamline workflows.
• Resolve conflicts and issues with a solution-driven mindset.
• Ensure company equipment and vehicles are maintained and accounted for.

Requirements

• 3+ years of experience in mitigation/restoration management.
• IICRC certifications in WRT, ASD, or similar (additional certifications preferred).
• Proven ability to manage multiple projects and lead a team effectively.
• Strong communication and organizational skills.
• Proficiency in industry software (DASH, Xactimate) is a plus.
• Understanding of insurance claims processes and TPA guidelines.
• Valid driver's license and clean driving record.

Benefits

• Competitive salary based on experience
• Career growth opportunities
• Collaborative and supportive work environment
• Training and development programs