MITS Technical Account Manager

Dex Imaging - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Merchant Wholesalers, Durable Goods

About the position

The Technical Account Manager at DEX Imaging will play a crucial role in the company's expansion into Managed IT and Cybersecurity Services. This position involves collaborating with Managed Print Account Managers and Business Development teams to identify and pursue IT/Cyber opportunities within the customer base. The role requires a deep understanding of the company's IT/Cyber solutions, as well as the ability to design and propose tailored solutions to meet customer needs.

Responsibilities

• Participate with the DEX Print/Copy Account teams on early-stage prospect interactions.
• Specialize in a deep understanding of the Company's IT/Cyber solutions offerings.
• Generate sales pipeline within the assigned geographic region.
• Evaluate available pre-packaged solutions for clients and design custom solutions when necessary.
• Assess technical environments and make recommendations based on technical needs, value, and cost.
• Create technical plans, roadmaps, and budgets for customers.
• Interface with internal stakeholders such as centralized services (Helpdesk, NOC, Project Engineering, etc).

Requirements

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
• Prior experience in a Managed IT Service Provider (MSP) environment.
• Experience working in a client-facing solutions environment.
• Knowledge and experience with Microsoft-based servers and workstations, Active Directory, Microsoft Office 365, network firewalls, and managed switches.
• Experience in SAN Administration, switching and routing, backup and disaster recovery solutions, cloud-based technologies, and virtualization technologies.
• Familiarity with cybersecurity technologies (EDR, MDR, Security Awareness Training, etc.).
• Experience in developing detailed functional specifications, design documents, and test plans, including Statement of Work (SOW) and Bill of Materials (BOM).