MITS Technical Account Manager

Dex Imaging - Orlando, FL

Full-time - Mid Level

Orlando, FL

Merchant Wholesalers, Durable Goods

About the position

The Technical Account Manager at DEX Imaging is responsible for driving the company's new Managed IT/Cybersecurity Services line of business. This role involves collaborating with Managed Print Account Managers and Business Development teams to identify and close IT/Cybersecurity service opportunities within a designated geographic region. The position requires a deep understanding of IT/Cyber solutions, as well as the ability to design custom solutions for clients based on their specific needs.

Responsibilities

• Participate with the DEX Print/Copy Account teams on early-stage prospect interactions.
• Specialize in a deep understanding of the Company's IT/Cyber solutions offerings.
• Generate sales pipeline within the assigned geographic region.
• Evaluate available pre-packaged solutions for clients and design custom solutions when necessary.
• Assess technical environments and make recommendations based on technical needs, value, and cost.
• Create technical plans, roadmaps, and budgets for customers.
• Interface with internal stakeholders such as centralized services (Helpdesk, NOC, Project Engineering, etc).

Requirements

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
• Prior experience in a Managed IT Service Provider (MSP) environment.
• Experience working in a client-facing solutions environment.
• Knowledge and experience with Microsoft-based servers and workstations, Active Directory, Microsoft Office 365, network firewalls, and managed switches.
• Experience in SAN Administration, switching and routing, backup and disaster recovery solutions, cloud-based technologies, virtualization technologies, and cybersecurity technologies (EDR, MDR, Security Awareness Training, etc).
• Experience in developing detailed functional specifications, design documents, and test plans, including Statement of Work (SOW) and Bill of Materials (BOM).