MITS Technical Account Manager

Bmp Print Solutions - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Account Manager at DEX Imaging is responsible for driving the company's new Managed IT/Cybersecurity Services line of business. This role involves collaborating with Managed Print Account Managers and Business Development teams to identify and close IT/Cybersecurity service opportunities within a designated geographic region. The position requires a deep understanding of IT/Cyber solutions and the ability to design custom solutions for clients, ensuring their technical needs are met effectively.

Responsibilities

• Participate with the DEX Print/Copy Account teams on early-stage prospect interactions.
• Specialize in a deep understanding of the Company's IT/Cyber solutions offerings.
• Generate sales pipeline within the assigned geographic region.
• Evaluate available pre-packaged solutions for clients and design custom solutions when necessary.
• Assess technical environments and make recommendations based on client needs, value, and cost.
• Create technical plans, roadmaps, and budgets for customers.
• Interface with internal stakeholders such as centralized services (Helpdesk, NOC, Project Engineering, etc).

Requirements

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
• Prior experience in a Managed IT Service Provider (MSP) environment.
• Experience working in a client-facing solutions environment.
• Knowledge and experience with Microsoft-based servers and workstations, Active Directory, Microsoft Office 365, network firewalls, managed switches, SAN administration, switching and routing, backup and disaster recovery solutions, cloud-based technologies, virtualization technologies, and cybersecurity technologies (EDR, MDR, Security Awareness Training, etc).
• Experience in developing detailed functional specifications, design documents, and test plans, including Statement of Work (SOW) and Bill of Materials (BOM).