Mobile Associate, Bilingual Preferred - Retail Sal

$34,320 - $34,320/Yr

T-Mobile US - Iola, KS

Full-time - Entry Level

Iola, KS

Telecommunications

About the position

The Mobile Associate role at T-Mobile is designed for individuals who are passionate about technology and customer service. As part of a Retail Team of Experts, Mobile Associates act as brand ambassadors, engaging with customers to provide a world-class experience while promoting T-Mobile's products and services. This position focuses on building relationships with customers, understanding their needs, and offering tailored solutions. It is a learning role that prepares associates for advancement to the Mobile Expert level.

Responsibilities

• Builds proficiency related to serving and selling to customers while providing a world-class customer experience.
• Helps customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explores individual needs and provides hands-on demonstrations of the latest technology in-store.
• Engages in side-by-side selling to find personalized solutions for customers.
• Approaches service and sales needs with composure, integrity, and compassion.
• Becomes skilled with digital tools to demonstrate T-Mobile's coverage and services.
• Completes training on T-Mobile in-store experience, new skills, and knowledge of systems.
• Establishes relationships with T-Mobile employees across channels to enhance customer experience.
• Identifies and hands off small business leads.
• Supports team initiatives and fosters an inclusive environment.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
• Passionate customer advocate with a desire to connect with customers (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
• Willingness to collaborate with peers and store leaders (Required)
• Effective at balancing customer needs and performance goals (Required)

Benefits

• Competitive base salary
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches