Mobile Associate - Retail Sales REQ293586

T-Mobile US - Natchez, MS

Full-time - Entry Level

Natchez, MS

Telecommunications

About the position

The Mobile Associate, Retail Sales position at T-Mobile USA, Inc. is designed for individuals who are passionate about technology and customer service. As part of a Retail Team of Experts, Mobile Associates act as brand ambassadors, engaging with customers to provide a world-class experience while promoting T-Mobile's products and services. This role emphasizes building relationships with customers, understanding their needs, and delivering personalized solutions. It is a learning position aimed at developing skills for advancement to a Mobile Expert role.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools during customer interactions and onboarding.
• Demonstrate T-Mobile's coverage and service benefits to customers.
• Complete training on T-Mobile's in-store experience and new skills.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and handoff small business leads and support team initiatives.

Requirements

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required).