Mobile Associate - Retail Sales

$22,000 - $38,000/Yr

T-Mobile US - Moulton, AL

Full-time - Entry Level

Onsite - Moulton, AL

Telecommunications

About the position

The Mobile Associate position at T-Mobile is a customer-facing role within a Retail Team of Experts, focused on delivering exceptional customer service and building brand loyalty. Associates are responsible for engaging with customers, understanding their needs, and providing tailored solutions through hands-on demonstrations of T-Mobile's products and services. This role emphasizes continuous learning and skill development, preparing associates for advancement to the Mobile Expert level.

Responsibilities

• Builds proficiency related to serving and selling to customers while providing a world-class customer experience.
• Helps customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explores individual customer needs and provides hands-on demonstrations of technology.
• Engages in side-by-side selling to find personalized solutions for customers.
• Uses digital tools to demonstrate T-Mobile's coverage and services effectively.
• Completes training on T-Mobile's in-store experience and new skills.
• Establishes relationships with T-Mobile employees across channels to enhance customer experience.
• Identifies and hands off small business leads.

Requirements

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• Must be at least 18 years of age and legally authorized to work in the United States.
• Passionate customer advocate with a competitive drive to succeed in a fast-paced sales environment.
• Willingness to collaborate with peers and store leaders while serving customers.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants and purchase plan
• Paid time off and up to 12 paid holidays annually
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance and college coaching
• Short and long-term disability insurance
• Voluntary life and accident insurance
• Pet insurance
• Mobile service and home internet discounts
• Access to commuter and transit programs