Mobile Associate - Retail Sales

$34,320 - $41,600/Yr

T-Mobile US - Arlington, TN

Full-time - Entry Level

Arlington, TN

10,001+ employees

Telecommunications

About the position

The Mobile Associate role at T-Mobile is designed for individuals who are passionate about technology and customer service. As a member of the Retail Team of Experts, Mobile Associates act as brand ambassadors, engaging with customers to provide a world-class experience while promoting T-Mobile's products and services. This position focuses on building relationships with customers, understanding their needs, and offering tailored solutions. It is a learning role that prepares associates for advancement to the Mobile Expert position.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools to enhance customer interactions.
• Complete training on T-Mobile's in-store experience and new skills.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and handoff small business leads.
• Support team initiatives and create an inclusive environment.

Requirements

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
• Passionate customer advocate with a desire to connect with customers (Required)
• Competitive drive and ability to succeed in a fast-paced sales environment (Required)
• Willingness to work alongside peers and store leaders (Required)
• Effective at balancing customer needs and performance goals (Required)

Nice-to-haves

• Experience with technology and wireless products
• Ability to learn quickly and adapt to new processes

Benefits

• 401(k)
• AD&D insurance
• Childcare
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Family leave
• Medical, dental, and vision insurance
• Flexible spending account
• Paid time off
• Paid parental and family leave
• Tuition assistance
• Short- and long-term disability
• Voluntary life insurance
• Pet insurance
• Mobile service & home internet discounts